At Ashkanany Supermarket LLC, we strive to provide convenient and efficient delivery services to ensure you receive your orders in a timely manner. Please read the following information regarding our delivery process:

1. Delivery Areas

• We currently offer delivery services within select areas. Please check our website or contact customer service to confirm if your location is covered.
• If your address falls outside our delivery zones, alternative arrangements may be possible. Please reach out to us for more details.

2. Delivery Timing

• Our standard delivery hours are between [Insert Hours] on weekdays and weekends.
• Orders placed before [Insert Cutoff Time] will typically be delivered on the same day, subject to availability.
• Orders placed after [Insert Cutoff Time] or during peak periods may be delivered the next business day.

3. Delivery Charges

• We offer free delivery on orders above [Insert Minimum Order Amount] AED.
• For orders below the minimum amount, a standard delivery charge of [Insert Charge] AED will be applied.

4. Order Processing

• Once your order is placed, you will receive a confirmation email or SMS with the details of your purchase.
• Our team will process your order as quickly as possible, and you will be notified once your order is out for delivery.
• In the event of any delays, we will inform you promptly.

5. Special Delivery Instructions

• If you have any specific delivery instructions (e.g., preferred delivery times, building access codes), please provide them during the checkout process or by contacting our customer service.

6. Unattended Deliveries

• If no one is available to receive the order at the delivery address, we will attempt to contact you. If we are unable to reach you, our delivery team will leave the items in a safe location (if specified) or reschedule the delivery.
• Additional delivery charges may apply for rescheduled deliveries.

7. Perishable Items

• We ensure that all perishable items are packed and transported with care. We recommend refrigerating or freezing perishable products immediately upon receipt to maintain freshness.

8. Order Tracking

• You can track the status of your delivery via [Insert Tracking Information, if applicable] or by contacting our customer service team.

9. Delivery Issues

• If you experience any issues with your delivery, such as missing items or incorrect products, please notify us within 24 hours of receiving your order. We will work quickly to resolve the issue.

10. Contact Us For any questions or concerns regarding your delivery, please contact our customer service team at Ashkananysupermarket@gmail.com.